Shipping Policy

At Velzumi, we strive to provide a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, shipping times, tracking, and delivery.

Processing Time

Order delivery consists of two stages: processing time and shipping time.

Processing Time:

This includes order verification, preparation, quality checks, and packaging. Orders are typically processed and forwarded for dispatch within 72 hours after the order is placed and payment is successfully received.

Shipping Time:

Shipping time refers to the period required for your order to be transported from our warehouse to your delivery address.

Estimated Shipping Times

USA & Canada

Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items).

Australia & New Zealand

Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items).

United Kingdom & Europe

Standard Secured Shipping & Insurance: 2–4 weeks (for in-stock items).

Other Countries & Regions

Standard Secured Shipping & Insurance: 2–5 weeks (for in-stock items).

Please note that these are estimated shipping times and do not include order processing time. Actual delivery times may vary depending on your location, customs clearance, local shipping carriers, and other factors beyond our control.

Insured Shipping

If your order is lost during transit or arrives damaged, we will provide a replacement at no additional cost, provided that sufficient proof is submitted and the claim is verified.

For assistance with lost or damaged packages, please contact us at support@velzumi.com.

Priority Insured Shipping

Orders placed with Priority Insured Shipping receive priority in our daily order processing and dispatch list.

However, depending on the volume of orders we receive, delivery times may be similar to those of Standard Shipping.

Priority Insured Shipping also includes shipping insurance for eligible lost or damaged packages.

Multiple Shipments

Some products may be shipped separately and arrive at different times because our products may be dispatched from warehouses in different locations.

If your order contains multiple items, you may receive more than one package or tracking number.

Order Tracking

Tracking numbers may take several days to one week to update and display accurate shipping information.

You can track your order using the following tracking service:

Tracking Website: https://www.17track.net

Please allow sufficient time for tracking information to become available after your order has been dispatched.

If you have questions about your tracking information, please contact support@velzumi.com.

Shipping Delays

Please note that shipping to certain countries or regions may take longer than the estimated delivery timeframe.

During periods of high order volume, holidays, or unexpected shipping disruptions, deliveries may experience additional delays.

We understand that waiting longer than expected can be frustrating, and we sincerely appreciate your patience.

Our team is working hard to process and dispatch orders as quickly as possible while maintaining the quality of our products and services.

Order Changes Request

If you need to make changes to your order, please email us within 24 hours of placing your order.

Email: support@velzumi.com

Please include your order number and the details of the changes you would like to request.

We will do our best to accommodate your request. However, if your order has already been shipped, we will unfortunately be unable to make any changes.

We recommend carefully reviewing your shipping address, product size, color, and other order details before completing your purchase.

Contact Us

If you have any questions regarding shipping, delivery, order tracking, or order modifications, please contact our customer support team.

Website: https://velzumi.com

Email: support@velzumi.com

Thank you for shopping with Velzumi. We appreciate your trust and support.