Shipping Policy

At Velzumi, we are committed to providing a reliable and convenient shopping experience. We work hard to ensure that your orders are processed and shipped as efficiently as possible.

Order Processing Time

The estimated delivery time consists of two parts: Processing Time and Shipping Time.

Processing Time

Processing includes order verification, preparation, quality inspection, and packaging.

Orders are typically processed and forwarded for dispatch within 72 hours after the order is placed and payment is successfully received.

Please note that processing times may vary during holidays, promotional events, or periods of high order volume.

Shipping Time

Shipping time refers to the estimated period required for your order to travel from our warehouse to your delivery address after dispatch.

Estimated Shipping Times

We offer Standard Secured Shipping & Insurance to the following destinations:

Destination	Estimated Delivery Time
United States & Canada	2–4 weeks
Australia & New Zealand	2–4 weeks
United Kingdom & Europe	2–4 weeks
Other Countries & Regions	2–5 weeks

These estimated shipping times apply to items that are in stock and do not include order processing time.

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, holidays, or other circumstances beyond our control.

Insured Shipping

We understand the importance of ensuring that your order arrives safely.

Our Insured Shipping service provides additional protection during transit.

If your package is lost during shipping or arrives damaged, we will provide a replacement at no additional cost, provided that sufficient supporting evidence is submitted and the claim is verified.

If you experience any shipping-related issues, please contact us at support@velzumi.com.

Priority Insured Shipping

Orders placed with Priority Insured Shipping receive priority during order processing and dispatch preparation.

However, actual delivery times may still be similar to those of Standard Shipping, depending on order volume, shipping carrier schedules, and destination.

Priority Insured Shipping also includes protection against eligible lost or damaged shipments.

Please note that this service does not guarantee a specific delivery date.

Multiple Shipments

Some products may be shipped separately because we operate through warehouses in different locations.

If your order contains multiple items, they may arrive in separate packages and at different times.

You may also receive multiple tracking numbers for the same order.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow several days to one week for tracking information to become available or update accurately in the shipping carrier's system.

You can track your shipment using the following website:

Tracking Website: https://www.17track.net

If your tracking information has not updated for an extended period, please contact our customer support team at support@velzumi.com.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:

• High order volumes

• International customs processing

• Shipping carrier delays

• Severe weather conditions

• Public holidays or peak shopping seasons

• Unexpected logistics disruptions

Shipping to certain countries or regions may take longer than the estimated delivery period.

We appreciate your patience and understanding as we work to fulfill and deliver your order as efficiently as possible without compromising product quality.

Order Changes and Modifications

If you need to make changes to your order, please contact us within 24 hours of placing your order.

Email: support@velzumi.com

When requesting a modification, please include your order number and the changes you would like to make.

We will do our best to accommodate requests submitted within this timeframe.

However, once your order has been shipped, we will no longer be able to modify it.

Please double-check your shipping address, product size, color, and other order details before completing your purchase.

Contact Us

If you have any questions about shipping, tracking, delivery times, or order modifications, please feel free to contact us.

Website: https://velzumi.com

Customer Support: support@velzumi.com

Thank you for choosing Velzumi. We appreciate your trust and look forward to providing you with a pleasant shopping experience.